Pustakmahal.com Help

Welcome to Pustak Mahal Help. To find out the answer to your question, check out the links below. In case of any problems, please email to: help@pustakmahal.com

New Users:

• What is PustakMahal.com?
• Reasons to buy books from PustakMahal.com?
• Why should I register with PustakMahal.com?
• Is my personal information safe at PustakMahal.com?

Search:

• How do I find an item I am looking for?
• What is ISBN?
• Why do some book titles appear more than once in a search result?
• Search tips
  • General Search Tips
  • Quick Search
  • Advanced Search
  • Search Results
    

Placing the order:

• What does availability mean?
• How do I order?
• Shopping Cart
• Saving an item in my Shopping Cart to buy later
• Accessing my Shopping Cart
• Do I have to buy an item once I add it to my Shopping Cart?

About Payment:

• How are items priced at Pustakmahal.com?
• How do I know if the prices displayed are correct or not?
• What is List Price?
• How do I pay?
• How do I pay by Credit Card?
• How do I pay by Cheque/Demand Draft?
• Will paying by Cheque/Demand Draft slow down my order?
• How do I pay for International Shipping?

Shipping:

• How will I receive my orders
• What is Shipping Address?
• What is Preferred Shipping Address?
• What is shipping time?
• Where does pustakmahal.com deliver orders?
• When do I actually receive my order?
• How do I know if my order has been shipped?
• How much do I pay for shipping?
• What is extended delivery period?

Claims and Refunds:

• Under what circumstances are books refundable?
• In what format are claims accepted?
• Is there a time limit within which I can return a book?
• How much time does it take for refund?

About Account:

• What's Your Account?
• How can I view my orders?
• Can I edit Shipping and Billing Information?
• Can I change my E-Mail Address, or Password?

About Value Points:

• What are Value Points ?
• How do I earn Value Points ?
• How can I see how much Value Points I have accumulated ?
• How can I redeem the Value Points I have accumulated ?
• Why is there a 'Redeem' Option in some books while not in others ?