Skill Development Course for Office Professionals

Skill Development Course for Office Professionals


Office management comprises those functions that support line management. It is concerned with all the backroom operations which the office staff performs so that their seniors could function effectively. The advances in information technology are transforming traditional offices into stylish work places. Today’s offices are dotted with PCs, Laptop, Tablet with internet connections, multi-functional printers, photo-copiers, fax machines, remotely operated electronic telephones with multiple functions and a host of other electronic gadgets. A number of software packages are also available on various office operations and an increasing office services are being made available online. Office operation has become a highly specialized job and there is trend to outsource most of the office operations to a host of BPOs.

This book gives a course in skill development of ministerial  and secretarial staff. Ministerial staff comprises clerks, assistants and superintendents. These also include accountants and cashiers. Secretarial staff comprises steno typists, stenographers, PAs and Private/Personal/Office Secretaries. This course will serve them as a roadmap to become specialists in office operations in their own right with professional mind set, business like attitude and honest in their dealings. After this course they will be able to discharge their responsibilities effectively and efficiently without any tension.


Professor Shital Parkash has been very actively engaged in teaching, research, training and consultancy for more than 37 years at Panjab University. He retired  as a professor in 1998. He is a qualified industrial  engineer. He carried out a large number of research and consultancy projects on various aspects of office operations including noting, drafting, filing system and records management. He directed thousands of training programmes for all ranks of civil servants, executives  of public undertakings and officers from various universities in India, UGC and ICSSR.

He has been Honorary Director of the Centre for work study in Educational Administrations and also of the Productivity Services and Training Unit at Panjab University. He has also been Honorary Joint Director of the Indian Council of Social Science Research North Western Regional Centre, Chandigarh. He is Chairman and Managing Trustee of Public Management Development Foundation, a registered Public Charitable Trust and Managing Director of the Senior Citizen’s Council of Human Resources Development.

Professor Jaya Prakash has been one  of the founder members of the Department of Hindi at G.N.D. University, Amritsar. He taught Hindi and guided research students for more than 35 years at various educational institutions such as Regional Centre for P.G. Studies, Shimla, Brahmand College, Kanpur; Hindu College, Moradabad; Hindi Dept. GNDU, Amritsar. He retired as a professor of Hindi from PU, Chandigarh. Research students numbering 37 got their Ph.D. degree under his guidance.

  • Ha has authored 5 critical books and edited 2 books along with several research papers in major research journals in the field of Hindi language and literature.
  • He has been felicitated by the Sahitya Academy, Chandigarh and Uttar Pradesh Hindi Sansthan, Lucknow for his contribution in his field.
  • He has been the member of R.R.R.L. Foundation, Kolkata and Central Hindi Institute, Agra. He has also been the member of various academic committees in several Public Service Commissions, Universities and literary bodies of eminence throughout India.

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